Scotsman Guide > Rankings > Top Originators 2009 > Paul Volpe #3 Most Loans Closed

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Top Originators 2009: #3 Most Loans Closed

 

Paul Volpe, NOVA Home Loans
#3: 2009 Most Loans Closed
Volume Rank: #5
2008-2009 Change: #2


Paul Volpe of Tucson, Ariz., considers three ingredients key to his ability to close 930 loans in 2009: a hardworking team, a streamlined system and long hours.

“Certainly, there’s no way I could do that many loans without support, including my three assistants who help take applications and handle other tasks,” he says.

An important part of that fast-track schedule is balancing it with a strong attitude about customer care.

“I don’t want [borrowers] to feel rushed [or] that they’re not important,” he says.

In addition, Volpe promises generous customer access. That includes being available 24-7, starting a workday around 7 a.m. and maybe sticking around until 8 p.m.

"When I get home, I'm usually catching up on a few e-mails that may have come in late that afternoon," Volpe says. "I will be at the office on weekends, if necessary.”

But effective time management starts with clients — and preparing them properly before their first meeting.

“I’ve found that 10 to 15 minutes with each client is appropriate, and then I hand the file to one of my assistants," he says. "That allows me time to see more people.”


— David Robinson


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